Sorry? What are you really saying?

Several years ago I had cause to apologise to a Director in another part of the organisation. I had made an error. I can't actually remember what I had done (or not done) but it was a mistake and it was big enough that I do remember feeling slightly sick about it at the time.
I took my time to craft an email apology. Before sending, I asked my senior manager to review it. He looked at me incredulously.
"Too much?" I asked.
"Rather than sending this email," he replied, "why don't you just go over there and sacrifice your first born? It'll have about the same impact."
This exchange came to mind when I read Melody Wilding's Forbes article "Stop over-apologising at work" which suggested that saying sorry too often can damage your self-confidence and harm your career prospects.
It's an interesting thought. At the time, I wouldn't have described myself as insecure or requiring external validation but the email told a different story.
So, should I have ignored the mistake and said nothing? I have worked with people who truly believed an apology was a sign of weakness. Personally, I think being able to apologise well is a sign of strength.
But making a good apology is harder than it sounds.

Saying "Sorry" is not the same as apologising

"Say you're sorry!" is a well-worn phrase in many households with small children. Usually this instruction is followed by a shouted or muttered "So-reeeeeey!" which actually means the complete opposite.
And it's not much better in adulthood. We Brits are well known for our frequent verbalisation of "Sorry" to the point that it doesn't mean anything, it's just an instinctive response. At the other end of the scale, everyone has heard so-called apologies from politicians, sportsmen or wealthy business owners who don't actually apologise at all.
An apology allows us to be vulnerable. It says "I got it wrong", "I have more to learn", "I want to do better". A genuine apology is powerful.

Say what you mean

In my original apology email, I wanted the Director to know that I had integrity (I owned my mistakes), that I was competent (I understood the error and would correct it) and that I had courage (I was emailing a senior person to 'fess up). However, I had made (at least) two BIG mistakes.

1. I had allowed emotion to interfere with my communication
2. I had forgotten the recipient was a human being

Emotion gets in the way of clear communication. I am an emotional person. I do not subscribe to the view that there is no place for feelings at work; however I know that it is important not to let emotion obscure your message.
In addition, I hadn't thought about the impact on person reading the email. Everyone's inboxes are congested and time is precious so it makes sense to consider how the words may be received and what opinion might be formed as a result.
My first draft, rather than apologising for my error and committing to resolve the issue, was the email equivalent of sobbing incoherently at his feet. Neither useful nor comfortable for either of us.

So what?

The process of re-drafting and sending that email was exceptionally useful. It made me think about my message, my tone and what I wanted him to know/think/do by reading it. It helped me become aware of the language I was using every day and whether it aligned or conflicted with my values and sense of professional worth.
I realise now that genuine apologies come from understanding our values and the values of others. Acknowledging when we have not acted in accordance with our own values or have not respected someone else's values is the beginning of an authentic apology.
That's not to say I am an expert apologiser. I continue to make mistakes, am clumsy with words or, I accept, may appear disingenuous at times. I am learning, as we all are. I will fail at times and that's OK (just about) and I give you permission to call me out if my words don't ring true.

What next?

If you think you over-apologise at work, answering these questions may help;

1. How often do you use the word "Sorry" (either over email, text or in person) during the day?
2. When you say "Sorry", what do you really mean? What proportion of times do you actually intend to apologise for something?
3. Of those times when you do intend to apologise, what, specifically, are you apologising for?
4. When you apologise, what is your intention for the other person (i.e. what do you want them to think, know, do as a result)?
5. What is the most sincere apology you have ever received at work? What made it so effective?

And if you've got any tips you'd like to share about authentic apologies, do get in touch!
Stephanie works with intelligent individuals and teams on leadership, personal impact, choice and change. Find out more at www.stephaniesmithcoaching.co.uk

Is being selfish the secret to happiness?

It's 6.30am and I'm kissing my half-asleep son goodbye before I leave to catch the train.
"Ditcher!" he mutters, sleepily.
This is a word used frequently in our household by my 10 year old.  It has become his stock response to any situation where someone other than me will be looking after him outside school hours i.e. he's being "ditched", hence I am a "Ditcher".
The word is usually accompanied by a cheeky grin and I am comforted by the humour in those exchanges but, that day, I left home with a feeling of discomfort that lingered for a couple of days.
The discomfort was, I realised, because I was putting myself first. 
My (tangled) thought process went something like this:

• That piece of work sounds amazing! I want to do it!
• Q: But what about the impact on others? 
• I want to do it! I can do things to reduce the impact on others! 
• Q: But what about the impact on others?
• They'll be alright!  I want to do it.  I'll do it anyway!
• Q:  But what about the impact on others?
• I am a selfish, horrible person and a bad mother.....

And even though I've been here before and I know this is not the truth, it still felt rubbish.
This situation isn't specific to working parents either.  A passing comment from a friend, an instinctive reaction from your spouse, even sarcasm from an unpleasant colleague can have us questioning ourselves.
There's nothing wrong with a bit of reflection.  But what happens when we give others opinions, feelings or requests far more weight than our own?  And what about when we discount an option without even discussing it because we are concerned about someone else's reaction? 
I'm not suggesting you ignore the impacts on or opinions of those around you. Asking, listening, talking and exploring options with people who matter to you can be a powerful part of the decision making process.  The secret is using that information (rather than guesswork or presumption) alongside your own area of expertise - you.
You know what brings out your best.  You know what fulfills you, what drives you and what gives you goosebumps.  You know what is most important to you and what you want and need around you to be successful (whatever your definition of success).
When we are doing things we enjoy, with people we enjoy, we feel good.  When we feel good, we are nicer to be around.  When we are nicer to be around, our relationships with others improve.  There's a positive ripple effect which benefits us and those around us.  
I know I am a better person when I am fulfilled.  I am a better coach, a better friend and a better mother.  It can feel like a delicate balance at times and one I will certainly get wrong on occasion.  But only I can decide where the balance lies.
So whether it's investing in that course, going to the gym before you go home, exploring a new career path or choosing exciting work rather than the school run, if it makes a positive difference to you, it will also make a positive difference to those you care about.
I'm going to be a "Ditcher" again shortly and I'm fine with that.

The Value of Failure

I was in a room of about 30 people, all sitting in a huge, unwieldy circle. The course leaders were setting out how we were going to work together over the days ahead.
"Be open and honest." Check. "The more you put in, the more you get out." Check. "This is a safe space. We will all hold confidentiality." Check. So far, so normal.
Then: "Give yourself permission to fail. You learn more when you try something and fail than when you get everything spot on." WHAT??
I didn't DO failure. I was a high performer; always had been. In reality, this meant I only did things I knew I was good at. At the first whiff of challenge or self-doubt, I'd lose interest and turn my sights on something else. (Translation; I got scared of failing and quit!)
The concept that failure was not only going to be accepted but actively encouraged was both exciting and terrifying.

The inevitability of failure

Generally, we don't set out to fail at things. We set goals by imagining success. We motivate ourselves and others by focusing on positives to actively balance out the fears and doubts which hold us back. This is how we find the courage to make decisions and take on new challenges.
However, at some point, on some level, things will not work out exactly the way we had in mind. I’m not talking about BIG, life-changing failure. I’m talking about the choices that didn’t bring us the results we wanted, the projects that fell short, situations that make us squirm when we think about them.
The ability to accept and learn from both success and failure is a fundamental element of resilience; failing, feeling upset or frustrated and knowing that, in a day or so, you'll be able to reflect on what happened and ask “So, what's next?”

Designing success to include failure

In that room of around 30 people, we were asked to consciously put aside our desire to be "right". It wasn't easy. I let others take the lead. I watched their reactions as they tried something and failed. I held my breath, imagining how mortified I'd feel if I were them.
Then I realised the sky hadn't fallen in, no one was laughing at them, no one was squirming in embarrassment. In fact, we were cheering them on, celebrating their failure. Far from thinking they looked or were stupid (one of my own biggest fears associated with failure) I thought they were brave. They knew that the only thing that mattered, at that moment, was having a go and seeing what happened. They were the smart ones. By failing, they were actually succeeding.
Eventually, I joined them. Scary at first, the more I accepted failure was a potential outcome, the easier it was to enjoy it when it happened. Yes, there were times when failure was actually enjoyable!
I still struggle with failure. It's not something I specifically aim for but it doesn't hold the same fear for me as it once did. I know that it is more important to try something, learn from it and move on than to do the same old thing and stay stuck. I accept (just about) that, for me to be successful, failure will also be inevitable.
And when I fail, I remember what Richard Branson said "You don't learn to walk by following rules, you learn by doing and by falling over."
Stephanie works with intelligent individuals and teams on leadership, personal impact, choice and change. Find out more at: www.stephaniesmithcoaching.co.uk

Why looking for your life purpose may not give you the answer you're looking for!

If you're of a certain age, you'll probably know the answer to the ultimate question of life, the universe and everything.*

42.

The people who had waited 7.5 million years for the super computer to work this out weren't too impressed either. 

"I want to find my life-purpose!"

According to countless articles, identifying your life-purpose is as close as we can get to answering the "ultimate question" in the absence of our own super computer. Knowing your life-purpose can bring you happiness, energy, fulfillment and success. If you are feeling increasingly disconnected from what you do in your daily life and are wondering whether there is something more or different available to you, the question of life-purpose may well rear its head. 

"10 questions to find my life purpose? Perfect! Question 1......"

And so begins the quest to find the "thing" we are missing. The "thing" that our life-purpose will point us towards. The "thing" we are meant to do, to create, to build, to change. This "thing" will make us fulfilled. When you find it, happiness, meaning and success will follow.

But as we answer the 10 or 15 or 7 questions that will "reveal" our life-purpose, all we see is a jumble of words, memories and wishes. The light-bulb moment isn't forthcoming. 

"What's gone wrong? Didn't I answer them properly?"

Now an element of panic sets in. If we don't find the "thing" now, we'll miss our chance and be destined to be unfulfilled forever!

Stop.

Take a breath. Relax.

If you're struggling with your life-purpose, here are four important points to consider:
Life-purpose does not have to be one "thing".

Wouldn't it be easier if we could identify one neat purpose for our lives? Bear Grylls' might be "always an adventure", Jamie Oliver's might be "food passion and education". But if you can't see the particular "thing", don't lose hope.

We are conditioned to categorise and label things according to what we already know. And yet human beings are multi-dimensional and complex. We have a wide range of passions, motivations, interests and experiences. Rather than looking for a specific subject, job or answer straight away, stay curious and open-minded. Allow tangents and randomness. 

There is no expiry date. 

Ok, I suppose death is a natural expiry date. That aside, the only time pressure comes from you. Rather than thinking about what's missing and how you want thing to be different in the future, acknowledge what matters to you now and relish it.

Mindfulness, gratitude, living in the present, enjoying the journey, - whatever you use or call it, being more conscious of ourselves and our mindset helps us recognise our impact and choices. You can do this every day, starting now.
Accept you ARE unique.

You are the only version of you that has ever existed. The word unique can sit uncomfortably with some people but we are, unquestionably, unique. Even genetically identical twins have different thoughts, feelings and experiences from birth. (Don't believe me? Ask identical twins about whether birth order matters!)

Focus on what makes a difference to you and the difference you make. This is not a time for hiding your light for fear of being "big-headed" or "too big for your boots". Acknowledge and respect who you are. 

Trust yourself to be you.

You are naturally creative. You are resourceful. You are not deficient or lacking or broken. Trust your instinct. Trust your knowledge and experience. Trust your emotions. Imagine you are your own closest friend and listen to yourself without judgement. 

"So what now?"

Maybe finding your life-purpose will involve changing careers or locations or the people you are with. This can feel quite overwhelming, hence people seek a clear "thing" to guide them and make them feel this kind of change will be worth the risk.

But what if finding meaning in your life means making conscious choices about how you spend your time, taking charge of how you respond to aggravations, or changing how you think about and treat yourself. Those steps are absolutely within your grasp right now. Who knows, those kind of small changes may even help you find your life-purpose after all.

*from the brilliant Hitchhiker's Guide to the Galaxy by Douglas Adams

The Things "...." People Do Everyday

We've all seen the articles.  "15 small things successful people do everyday" "The 6 things the most productive people do everyday" "5 things happy people do everyday"

I enjoy them.  I don't always agree with them but they are quick to read and digest.  Many sound like common sense, describing actions or behaviours that we know, intellectually and instinctively, would make a positive difference to how we live our lives.  So how come we're not all doing them and being successful, productive and happy all the time?

In the opening sections of executive coach Marshall Goldsmith's book "Triggers", he acknowledges that some readers complain "I didn't read anything here that I don't already know".  His response? "True, but I bet you read plenty here that you don't already do." 

There is a BIG difference between what we know we should do or even what we want to do and what we actually do.  It's the end of January so I'm sure I don't need to mention the statistics on broken New Years Resolutions to prove this point!

Let's look past the strategies, mindsets and activities for a moment.  The common theme with these articles and, as it happens, a key element of Goldsmith's book, is the frequency; everyday.

Every day. Not just today and tomorrow or this month. Not twice a week. Every single day, including weekends!

I have quite a strong reaction to the thought of doing something every day.  It feels like a combination of restriction and monotony. It feels like it would be a chore. 

I enjoy variety and value autonomy.  Doing something every day, is so far removed from my normal way of operating (or so I tell myself), it would only be imposed on me by someone else.  My mental rebellion begins and I intellectualise all the reasons daily actions can't/won't work for me.

On reflection, there are plenty of things I do every day that don't feel like a chore.  From social niceties such as washing, cleaning my teeth and getting dressed, through to those I have consciously chosen like sending my children off to school with the words "Have a fun/wonderful day!"

I am physically and emotionally capable of doing something every day so I can't use that as an excuse.  None of these things feel restrictive or monotonous because they are natural.  They are just what I do, how I behave and who I am.  Making a successful change, therefore, means doing something different or new until it feels natural.

This is where size matters.  We tend to think that change has to be BIG to make a big difference.  We are looking for the "light bulb" moment or the life-changing decision. As exciting as this may sound, it can also feel overwhelming and scary.

In my experience big, positive differences often come from small, subtle changes. The articles named above and Goldsmith's book seem to agree. Things like how we treat ourselves, how we make decisions and how we speak to people all make a huge difference.  And changes in these areas are pretty easy to integrate in to our lives every day until they become part of who we are.

So if you want to make a positive change in your life this year, try the articles above, read Goldsmith's book or connect with me and consider what you will do every day to make a difference.

Stephanie works with intelligent individuals and teams on leadership, personal impact, choice and change. Find out more at www.stephaniesmithcoaching.co.uk

What are you Waiting For? A Coach's Confession

It was red and shiny.  Its message, "Wake Up Be Awesome Repeat x 365" made me smile so, this time last year, I bought the 2015 diary you see in the picture.

Rather than routine things like appointments or to do lists, I was going to use it to record my successes and adventures in the year to come.  I know how powerful it is to celebrate both big and small achievements when they happen and this would capture them all.

I carried it around every day.  I saw it at least twice a day as I drew out and put away my laptop. 

My first entry was Friday 15th May.

So what happened for the first four and a half months of the year?
There were many times I considered writing something but, each time, I decided it wasn't "enough" to warrant an entry. 

Awesome is a tricky word.  Many people dislike it or feel its overuse has rendered it meaningless.  For me though, it's about being brave, adventurous or doing something totally out of the ordinary and nothing I did really met up to my expectation. 

I realised what was going on quite quickly.  Doing what I do for a living means I am self aware and, once identified, I can usually coach myself to a different mindset or behaviour.  That it took me four and a half months is, frankly, embarrassing. 

Human beings are gloriously complex.  If we weren't we'd all be predictable, stable and rule abiding.  But, thankfully, we are individuals and, as such, there are times when there is a disconnect between what we think, what we feel and what we do.

I know I'm not alone.  Other intelligent, experienced professionals get stuck too.  Particularly when the actions concern their own personal development, success or growth.  Ask them to do something for someone else's benefit? Done, there and then, with bells on and a smile.  Do something for their own benefit?  Still waiting......

But what are we waiting for? For more time? For the time to be "right"? For something to be good enough? For someone else to do it?
All this time spent waiting/planning/postponing/tweaking/justifying could be time spent doing something about it and enjoying the benefits! 

So, if you have an action that you are continually putting off, try answering these questions honestly;

• What do I want to achieve? Write it down. Notice how much wriggle room you give yourself and edit it until it's clear, concise and you get a nervous/excited feeling when you read it back.
• What is the smallest action I can take right now? If the action feels overwhelming, break it down.  The key thing is to so something NOW. Once you've done that, the next bit feel easier.

• Who can help me be accountable?  This is so simple and effective. We make excuses to ourselves but it's much harder to make excuses to others.
• What am I waiting for? Being totally honest, what would make you get started on your action right now, today? Permission from someone else? A guarantee you wouldn't fail? 
• What's the worst that could happen?  The reality is rarely as scary as we make up so instead of hiding from it, treat it as an adventure.

As for me and my shiny red diary?  We've become much better acquainted since Friday 15th May.  Flicking through it today, each entry makes me smile and reminds me of the event that triggered it.  In fact, I've enjoyed it so much, I'm going to keep making entries through 2016! The faltering start to 2015 is a fading memory that will serve to ensure I don't take four and a half months next time I set myself an action.

Creating a change, however small, can feel a bit bumpy.  It can take time as well as mental, emotional and physical energy.  But when it's done and you're on the other side, loving the impact, you wonder what took you so long.
If you have tips on how to get out of your own way or if you are holding back on taking an action that will make a positive difference to your life, I'd love to hear from you.

Stephanie Smith works with intelligent individuals and teams on personal impact, choice and change. Find out more and book a sample session at: www.stephaniesmithcoaching.co.uk

Time to stop blaming your bad boss?

Recently I ran a workshop with a team experiencing quite serious internal difficulties.  As individuals, they were loyal, hardworking, experienced and professional but their behaviour as a team was now damaging both their performance and their wellbeing.

The cause of the team's problems was clear.  Their boss.  Tales were told and re-told to illustrate their boss's shortcomings.  Most issues could be resolved, they said, by the boss changing or leaving. 

Sounds simple doesn't it?

A light-bulb moment came half way through the day, when they were asked to describe their natural talents.  During this exercise, they realised how far away they felt from their talented selves.  The positivity, collaboration and many other wonderful traits they prided themselves on, were barely present.  In fact their behaviours, they noted, were almost the opposite.  They were part of the problem.

So what?

It had been fairly easy to blame the boss for all the team's problems.  Maybe the boss was at fault and maybe they weren't but that's only one part of the equation.  The aspect that everyone was conveniently overlooking was their own behaviour.  Every person in that team shared responsibility for the difficulties and failures they were experiencing. 

We are social beings.  Just as we are impacted by and react to the behaviours of others, others are impacted by and react to our own behaviours.  We can be quite quick to notice when we are affected by others but how often are we fully aware of our own behaviour and its impacts?

Looking back at the team, they were acutely aware of all the impacts of the boss's behaviour on them and their colleagues but their awareness of their own behaviour and its impact was only just beginning. 

They have lots of work to do to improve the team's performance and to recapture their love of their jobs but the work is on something they have full ownership of - themselves.  By noticing and understanding their reactions, they can choose how they behave and be aware of their own impact.

Most of us will have experienced a "bad boss" or two.  I have a few tales of my own which I replay more often than is helpful.  What I know now is that, however badly my boss behaved, I was (and am) entirely responsible for my reaction from that point.  I didn't always get it right but I know what I'd do differently next time which is a start!  

If you find yourself in a similar situation, know that you are not alone and remember that while recounting tales of bad behaviour, getting angry or withdrawing may make you feel better for a while, you and only you, have a very powerful choice to make about what happens next.

Stephanie Smith works with intelligent individuals on personal impact, choice and change. Find out more about being perfectly imperfect and book a sample session at: www.stephaniesmithcoaching.co.uk 

How Often are you THAT guy?

Yesterday, I was sitting by the window of a cafe, enjoying a cup of tea and people-watching.  It was beautifully sunny autumn day in central London and there was a gentle but steady flow of people heading to offices or meetings or nearby tourist sights. 

At one point I noticed a man approaching the cafe. The pavement was spacious but the natural movement of pedestrians meant that four people were just behind him; each one following the other but with their own thoughts and purpose.  Right in front of the cafe, the man stopped without warning. He checked something on his shoe. He took a step forward and stopped again, wiped his shoe a couple of times on the paving slab and then continued on his way, satisfied that he had resolved his problem.  

The four strangers behind him were slower to recover.  Their faces suggested frustration, irritation, confusion and surprise.  They took longer to get back in to their stride.  I imagine they were each having an internal grumble as they continued their journey.  Perhaps they even shared the story with the person they were meeting.  Yet the cause of this disquiet, the man in front, was blissfully oblivious.

We can probably all remember times when we've felt like that.  When we have been impacted by someone's actions or words in a way they either hadn't anticipated or were blind to.  A manager, a leader, a colleague, a partner, a friend? But, let's be honest, how often have we also been THAT guy - the one who stopped without thinking about those around him? 

I'm sure he was not a "bad person", he was just not self-aware in that moment.  

The remainder of my day was spent with a group of new managers discussing personal and company values.  Self-awareness was our starting point.  It's a fast-moving, ambitious company and for some it felt luxurious and indulgent to spend time on themselves but, as the man in the street so perfectly demonstrated, if you don't have self-awareness, you could create problems (get in the way, slow people down) without even realising it.

So, today, make a point of noticing how you feel at various points during the working day and how your feelings drive your behaviour. Notice the reactions of others, whether in person, over the phone or on email.  Reconnect with (or discover) your personal values.  

Self-awareness is not about second-guessing ourselves or diluting our personalities, it's about knowing how our imperfections work for and against us and being OK with both.  Make self-awareness your goal for the week and see what a difference it makes to you and those around you.

If you want to know more about self-awareness and leadership and how coaching can help, feel free to contact me through LinkedIn or visit my website. 

Stephanie works with intelligent individuals and teams on leadership, personal impact, choice and change. Find out more at  www.stephaniesmithcoaching.co.uk 

Starting school? A game-changer for working parents

Being a working parent is hard.

Before I go on, I acknowledge that being a working parent is, generally, a situation of our own making.  We have chosen at some point to combine paid employment with raising our children.

Loving your children and enjoying work is not mutually exclusive.  People will judge (see coverage on the recently announced pregnancy of Yahoo's Marissa Meyer) and articles will publicise statistics which prove that it is either the best or worst thing for children daily. So it's hardly suprising that, at times, we wonder whether we have made the best choice.

Nursery was easy. I had happy kids being well-cared for during my working hours. Naturally, I'd have a wobble now and then but, instinctively, it felt right.

School was a game-changer.

The hours are short. The holidays are long.  Your child notices that other parents are there when you are not - and they ask you why. Ouch. 

If this sounds familiar, I empathise but don't despair. The points below helped me during the times I was convinced I was a shoddy employee and an even worse mother. 

Talk

Ask your children questions about their day.  It can be easy, when we're still in work-mode, to go through the motions of "How was school?" or "What have you done today?"  

Changing your questions can help your child think back on the fun parts or the memorable parts of school and make for more interesting answers for you to listen to.

Talk to them about your day.  What did you do that was fun or exciting?  I know I found myself telling them that my day have been boring or stressful, which prompted the obvious question "Why do you do it then?" Out of the mouths of babes.....  When I thought about the best bits of my day, I felt better about my day and they could see that there was a positive reason that I was not at the school gates with the other parents.

Listen 

Really listen.  It took me a while to be able to do this but it genuinely made a difference.

When you get home, create a time where you focus on nothing but being with your child/children and you listen to them.  No tidying up, no preparing food, no phone, no emails, no TV.  Just you and them.

For me, it was bath time when the outside world stopped and we connected properly.  It made a difference to me and to them.

Check in

Your intuition is important.  Even if your professional decisions are based purely on facts and figures, your personal decisions are likely in involve a good dose of intuition or gut instinct.  This is because your intuition is tuned in to your values. Checking in regularly helps you distinguish between "just a bad day" and something that is genuinely not working for you. 

Consider your options

Whether you're happy with how things are or want something to change, working through your options is a really useful excercise.  Even if you feel "stuck" with how things are now, the truth is you always have a choice. 

Let your imagination run wild for a bit and write down or sketch out as many potential options as you can possibly create.  Everything is allowed.  Even the impractical, improbable and seemingly impossible.  

Just acknowledging that you have a choice is usually liberating in itself.  When you review your page(s) of options, there may be one or parts of one that draws your attention.  Pay attention to it.

Be kind to yourself

Wobbles are normal.  Children have wobbles too.  Yes, even children with stay at home parents. 

Be gentle with yourself.  Only you know what's best for you and your family.  Trust yourself and, if that's hard, imagine what the person who knows you best would say to you.

We can only ever do what we believe is best with the information (whether facts, figures or intuition) and resources we have available at the time. So give yourself a break and know that, whatever you decide, you can change your mind!

If what you've read resonates with you, do visit my website or drop me an email. I'd love to hear from you. 

Best wishes,

Stephanie

Core Values. Essential knowledge or just a list of words?

Talking about “Values” can be a bit like asking someone to eat Marmite on toast. Some people know what to expect and are glad to have the opportunity; others recoil slightly and pull a face of horror at the idea.

If you identify more with the latter group, I understand.

How could a list of words make any difference to my happiness or my success?

Have you ever felt not quite yourself? It’s frustrating. Even more so if the “big things” in life appear to be fine – well paid job, positive relationships, financial security etc. You “should” be happy. You “should” count yourself lucky. You “should” just snap out of it. And yet, despite all these “shoulds”, you just don’t feel like YOU. If you’re an intelligent individual, used to dealing with the complexities of your work and home environments, being unable to figure out what’s causing your discomfort just adds to the frustration.

Personally, my values help me make sense of things. They represent what’s most important to me and what I stand for. This means I can define what happiness and success mean to me and I understand how I can influence them.

Simply put, when you are living and working with your values, things flow and life is good. If a value is stepped on or ignored, the opposite is true.

Just as strong core muscles are essential to your physical balance and stability, strong core values contribute to emotional balance and resilience (the ability to tackle the ups and downs of our unpredictable lives).

Not feeling yourself? Look to your values. It is possible that something important to you is not being nurtured and that is having an impact on your happiness and/or success.

Equally, you can actively work with your values at times where you might ordinarily feel discomfort or doubt. For instance, I have a value of “Exploration”. I connect this to being open, being curious, being brave, taking a risk and consciously drawing on that value helps me when I am taking on something new.

How do I identify my values?

There are a few different ways of identifying your values. These two articles (huffpost and mindtools) contain helpful questions and steps to get started. It can be useful to do the exercises more than once, a few days or even weeks apart and look at what changes and what remains the same.

Values are more than a collection of words. It’s the connection you make to whichever word or phrase you choose that matters which is why lists of values (as in the Mindtools article) can be a useful starting point but taking it a few steps further to generate your own unique set is very powerful.

Sometimes, it’s enough just to recognise your values. Greater awareness of what’s important to you means you are more likely to make choices and seek opportunities that are in line with your values.

Sometimes, even with this knowledge, we hold ourselves back.

What are your thoughts about values? I’d love to hear your experiences and observations.


Stephanie Smith works with intelligent individuals and teams on personal impact, choice and change. Find out more and book a sample session at: www.stephaniesmithcoaching.co.uk

Secret Ingredient? It's Closer Than You Think!

Think of someone you really admire.  What is it about them that you find compelling?  What about someone in your profession who is incredibly successful?  What do they do that works so well?

Pinpointing what we admire in others often points to something we feel is important (a value) but also feel is currently "lacking" in ourselves.  

It's a bit like being served a wonderful chocolate cake and then trying to recreate it at home.  Although you make a good cake, you judge it to be not quite as "good" as real thing.  Perhaps they used a secret ingredient?  How much do we focus on what's missing rather than savouring the cake we have made? 

Don't get me wrong, I think comparisons can be really useful.  It's a way of exploring our values and shifting our perspective.  But sometimes comparing yourself with others is just another way of beating yourself up.

The truth is, there is no secret ingredient.  You have everything you need right now to be successful.  

So what's the point of personal development then?  It's all about mindset.  It's not about fixing something or removing a deficiency, it's about expanding your range.  I like the analogy of a muscle.  We have many muscles but tend to rely on the same group of muscles most of the time.  When we exercise and stretch a new muscle, it can feel a little uncomfortable but, if we continue exercising, we feel stronger and will, literally, stretch further.  We haven't created anything new, we've just used what we have to greater effect.

If you find that you regularly compare yourself unfavourably with others, ask yourself these questions:

1. What, specifically, do I admire about this person?
2. Using the answer from the question above, how much do I recognise that quality in myself? Choose a score between 1 and 10 (1 = virtually absent, 10 = abundant) 
3. What's the best bit about being that score? 
4. What does a higher score look like (move up 2 points)?
5. What does a 10 look like?
6. What can I do today to exercise this "muscle"?

Stephanie Smith works with intelligent individuals on personal impact, choice and change. Find out more and book a sample session at: www.stephaniesmithcoaching.co.uk

Ready for a Change? Size Doesn't Matter!

I love reading articles that summarise the habits of successful people or common traits of great leaders. Why? Because they remind us that being successful isn't about having magical powers or super-human abilities. For the most part, the commonalities are things we recognise and can relate to.

Who we are

How we think; how we behave; what we're passionate about; how we view ourselves and others. These are all things we own completely. Yes, we can be influenced by others or by circumstances but we are not controlled by them.

A small change in your mindset can make a HUGE difference to how you see yourself, others and the opportunities around you.

What we do

Perhaps surprisingly, the top characteristics of successful people rarely include "securing the big deals" or "spotting the gap in the market". More often it's about simpler actions such as learning, planning, sharing, looking after yourself (mind and body), treating people with respect. These are not rocket science and we can all improve on them if we choose to.

Making a small change in just one of these areas can shift how you feel and have a positive impact on those around you.

Make a small change to make a big difference

Sounds easy so why do we make it so hard? First we have to decide we are worth it (yes, just like the advert). Even a small change requires both thought and action.

What is the difference you want to make? Are you willing to give something a try to make it happen? If the answer to the second question is "No" then what would it take to turn the answer to a yes?

Start small and see what happens, you may be pleasantly surprised!

If you'd like to know more about how to make a small (or big) change at work or at home, do get in touch.

If you're not sure about coaching, what it is or how it works, I am running some workshops with my trusted colleague and friend, Sarah Leach, as an introduction to coaching.  Working with small groups (up to 6 people), across two half days, we take you through the theory and reality of coaching so you are better placed to make the change you want to make. 

We have dates in May and June.  Email me for more information.

Career Crossroads? Even a Prince has to make tough decisions!

I imagine that the last thing Prince Harry needs right now is more advice. Today, he announced that he had taken the “really tough decision” to leave the army after 10 years and, although he has some volunteer work lined up for a while, there is plenty of speculation about his next role. And, I suspect, plenty of people offering up opinions about what he could/should/must do.

It’s true that Harry’s circumstances probably differ from ours. (I suspect that financial security is not something he loses sleep over.) However, when he describes being “at a crossroads”, I’m sure many of us can empathise.

The “crossroads” metaphor however makes it sound quite simple; option 1 (turn left), option 2 (turn right) or option 3 (straight ahead). The reality is much more complex and, having made one big decision to leave his current employer, he now faces a series of questions, choices and decisions that could feel quite overwhelming for anyone, even a prince.

So, just in case you don’t have a host of trusted advisors queuing up to help you, here are some tips if you’re at a career crossroads right now:

1. Own your choices

This is your career and your life. Understand what is most important to you (your values) and what you want to create in your life, both personally and professionally.

Allow yourself to imagine what you would do if you knew you couldn't fail. This is not about being selfish, it is about getting really clear. From here, you can consider the impact on others.

2. Listen to your trusted advisors

We often find step 1 difficult because we pre-empt what others will think, say or do about the options we are considering.

Ask for advice, share your concerns and listen to their responses. It can help to choose people who are impacted (e.g. family) as well as those who aren’t (colleagues or friends) to get a range of views.

Remember, choose your advisors wisely. Just because someone has an opinion, does not necessarily mean that is it wanted or useful. Speak to people you care about and who care about you.

3. Imagine the worst (and the best!)

As important as it is to focus on positive outcomes, it is quite normal to ask yourself “what if” when facing a big decision. “What if I don’t like the company/job/people?” “What if my family doesn’t want to move?” “What if change my mind?”

These are all useful questions but we often stop at the questioning stage, because the answers are too difficult or scary. This can stop us making any decision at all.
Allow yourself to imagine the worst case scenario and take it to a logical conclusion. Consider what you’d be willing to change/sacrifice to mitigate those risks. You always have a choice.

4. Take action

Standing at a crossroads soon becomes pretty boring. It doesn’t matter whether you take a small step or a giant leap, as long as you make your choice and take action; even if that action is to stay where you are.

Interestingly, no matter how enormous the decision seems today, from this side, it rarely feels as big from the other side.

5. Return to 1.

Let's be honest, you've probably already faced a few big decisions already and there will be more to come. The good news is that it does get easier with practice. Try these steps for other choices you are faced with and see what difference it makes!

Stephanie Smith works with intelligent individuals on personal impact, choice and change. Find out more and book a sample session at: www.stephaniesmithcoaching.co.uk

Not sure about coaching? Try a small group workshop to learn about key coaching tools and techniques and experience the power of coaching in a safe, confidential and fun environment. Book Here

4 Tips to Get Unstuck

It's not a big leap to go from being "in a rut" to feeling stuck.  

Feeling "stuck" is not pleasant.  It's uncomfortable, smothering, claustrophobic even.  Sometimes we confuse being "stuck" with feeling secure.  Phrases like "better the devil you know" spring to mind.

We can even chastise ourselves for feeling stuck.  Perhaps you find yourself saying "I have a job/family/house so what's the problem? I should be happy"? 

Notice the "should"?  That's a red flag word. 

Feeling stuck is a sign that we are ready for a change.  Change is often associated with risk.  And risk is often associated with fear.  Fear of the unknown, fear of loss, fear of upsetting someone. The reason we feel stuck is because we have something exciting and compelling drawing us forward and then our reservations and fears holding us back.  This situation is often described as "like having one foot on the accelerator and the other on the brake."

So, if you want to get unstuck, here are four steps to get you moving again.

1. Acknowledge you DO have choices.

Thinking about, writing down or speaking about choices does NOT mean you are making that choice.  We too often shut down the possibilities available to us because we fear that thinking about them will cause trouble:

• We catastrophise: I don't dare think about working away from home because I my children will suffer, fail at school and start taking drugs.
• We molly coddle:  I don't dare think about having a business that I love which pays me a great salary because I might fail.
• We presume: I don't dare think about going for that promotion because my boss/colleagues/partner will think I’m punching above my weight.

These are all excuses. Allow yourself to imagine, to think, to create. Sometimes the most enlightening ideas come from a seemingly "impossible" choice.

2. Recognise HOW you make choices.

Typically we either Think, Feel or Know when we make choices.

• Thinkers lead with logic, practicality and facts.
• Feelers will often ask others opinions, be led by emotions, will create stories or images about the potential outcomes.
• Knowers will decide fairly quickly and independently, without always being able to explain why they've made that choice.

Naturally, we don't use just one of these approaches.  In fact, it is really powerful to harness all three.  To recognise how you make choices, think back to the best decision you've ever made.  What brought you to that decision?

Having trouble making a decision? Perhaps you're ignoring what your lead factor is telling you?  For instance, we often turn to our Think factor if our instinct (Know) is saying something scary!

3. Make POWERFUL choices

Our values are a core part of who we are and what makes us happy.  When faced with a choice, your values will make the answers much clearer and simpler.  Your choice will either be true to one or more of your values or will ignore them/go against them.

If you're not sure of your values, answer this 

"Success in my life means......." 

and then for each part of your response follow up with 

"Which means that...." 

until you get to the source of what is most important to you.

NB this will not be money or time.  Dig past that to get to the real stuff.

4. Choice = change

Change is inevitable.  Even if you stay as still as you can, everything around you is changing all the time.  And you can't control it all, no matter how hard you try.  Every choice comes with a risk.  The "what if...." factor.  And that's OK.  Don't be afraid of the "What if".  Just as in point 1. thinking about it doesn't make it happen.  Work it through.  Think about what you would do "if" your choice didn't work out the way you wanted it to.  What could you do now to mitigate it or minimise the impact?

And if, after all that, you don't change anything, that's OK too.  Choosing NOT to do something is still a choice and by making that choice, you have started a change in and around you.

My favourite saying when I'm deliberating choices is "Feel the Fear and Do It Anyway" from Susan Jeffers book of the same name.  I've never read the book. For me, the title is enough to jolt me out of my procrastination.

www.stephaniesmithcoaching.co.uk

Why being YOU at work is your most powerful tool

Sometimes people look at me a bit funny when I talk about “daring to be more you” at work. I understand why. I realise how strange it can sounds when you’ve not given it much conscious thought.

Responses vary from “Of course I’m being me – who else would I be?” to “Here we go, another fluffy coach nut-job!”I get it. Several years ago, I would have offered the same response. I was in a large, successful organisation. I was regularly promoted. I was performing well but, I realised, I was not outstanding. I wanted to be outstanding. I looked at the senior leaders around the business and realised that they were quite different people to me. It seemed logical, therefore, that to succeed in this company, I needed to be more like the senior leaders.

The problem was, the more I tried to be like them, the less I felt like me. Not only was it hard work to adopt behaviours and characteristics that were at odds with my personality but I began losing touch with the bits of me that had brought me success in the first place.

I know I’m not alone. I have worked with many people who are adamant they have to be a different person at work compared to the real person they are at home. This is more than just adapting your approach depending on your audience. It’s that feeling that you have to mould yourself to “fit” a particular formula of personality style, character trait and patter, over and above your natural qualities, skills and experience in order to be successful. One friend described getting in to the work mind-set each day as “putting on my armour”.

And, just like wearing a suit of armour, it’s exhausting!

Being YOU is the most powerful tool you have. And yes, as with all powerful tools, it can take a bit of practise to use it most effectively but, imagine the impact you can have when you do!

I have two examples of people who understand the power and success of being fully yourself. Firstly, from LinkedIn, a compelling post about being yourself at a job interview.

Secondly, I’d like to introduce you to Adrian Lomas. I met Adrian at the end of a busy week spent travelling between his offices in Cheshire and Soho. He was relaxed and engaging. He spoke openly about his realisation many years ago that, if he couldn’t find an organisation that allowed him to be fully himself, he’d have to create one. So he did. Blueleaf, is a highly successful digital design agency, with an impressive list of high-profile clients. Blueleaf and the way it operates is an expression of Adrian himself and is based on what’s most important to him, his values. This means he can give his best every day just by being himself. Of course there are the normal ups and downs of business life (as the LinkedIn article also illustrates) but being fully himself means that he has the energy and enthusiasm to tackle them all.

He and his business partner have since identified the company’s core values. These are not just words on a poster somewhere. Every employee is recruited and managed according to these values. It’s not always straightforward but he knows the difference it makes when people “get” each other and understand what the company is really about. Now combine that with an environment where people can be fully, unapologetically themselves (“bloody nice people” according to the website) and there’s nothing fluffy about the results.

Try these 5 questions to help you dare to be more yourself at work

• On a scale of 1-10, how much am I being myself at work (1 = not at all, 10 = fully)
• What are the bits of myself I do bring to work?
• What are the bits I am holding back?
• How would I describe the true me in three words?
• What would be different if I was being fully myself?

And if you’re still not sure about how to get started being more YOU at work, please get in touch. It's easier then you think.

Mike the Boilerman's lessons in loving your work

I had the pleasure of meeting "Mike the Boilerman" a few weeks ago.  Mike, as the name suggests, fixes boilers.  There is, however, one key point that set Mike apart from the fleet of other similar engineers:

He loves his work.

I love my work too but when I initially meet my clients, they can struggle with the concept of "having a fulfilling career" (by which I mean loving your work more often than not enjoying it).  It's all very well in principle, it seems, but turning it in to reality can feel a bit far fetched.   

So what is his secret?

Know what you're good at

Mike was clear from an early age that he had an interest in and talent for fixing things.  He decided that, rather than fix lots of different things, he would specialise.  His quality of work meant that he quickly gained a reputation for being the "go to" person for boiler repairs.

So what?

What is your specialism?  What are you the "go to" person for?  This can be a practical skill or knowledge set but can also be expertise in bringing people together, high quality work or pragmatism.
What you know what you're good at - and are not shy about acknowledging this strength, others will see it more clearly too.

Set expectations

There is no "under promise and over deliver".  He's not out to make a quick buck.  He is clear about how he works and how he charges from the outset.  He doesn't do boiler installations or bathrooms.  He does boiler repairs.  That is all.

He found that, by setting expectations early, people could make more informed decisions and that made for a better working environment for both parties.

So what?

What are you prepared to say yes and no to?  How well do you set expectations; either personally or for your teams?

Make it easy

We are so good at making things way more complicated than they need to be.  In my experience, is it usually because we are concerned about what others may think, say or do as a result.

Mike realised that issuing invoices and chasing payment was taking up way too much of his time.  
His solution was to take payment either in advance or on site.  Would people resist?  Some did but, as he said, those that are resistant are usually the ones who would require chasing under the old process so they are no loss.

So what?

What if it really was that easy? What are you telling yourself about the consequences and what facts do you have that this is the case?

What next?

Mike and I are not the only ones who love our work.  I am meeting more and more individuals now who have found a fulfilling role which they enjoy.  Whether in a large organisation, a start up or your own business, there is something out there that will light your fire.  
Get in touch if you'd like to see how I can help you find work you love.
And if you still don't believe it exists, just ask Mike.