On Your Marks.... Get Set....

Returning to work after a good holiday can feel like being asked to run a marathon after eating a four course meal. You feel a bit sick and under prepared. You don’t know exactly what to expect but it’s likely to be hard. You’re not even sure what the prize will be at the end. But you grit your teeth and open that Inbox anyway.

Most of us know we need to come back to exercise gently after a break. Going in too hard, too soon causes injuries which, in turn, can impact our ability to hit our fitness goals.

So, rather than taking a deep breath and just diving back in to work, let’s look at what we can learn from the athletes approach.

Successful athletes know that they are more likely to achieve their goals by developing three main elements: their physical aptitude, their technical skills/experience and their mindset.

You may be already conscious of what you eat and how much you exercise. You probably have a plan to develop enhance your skills/experience.

But what about your mindset?

An athlete’s mind:

• Envisages the outcome – what it will be like to cross the finish line/make the putt/score the goal
• Focuses on what matters – every activity moves them towards their goal
• Takes self-care seriously – they eat well, sleep well and do what they can to avoid injury
• Understands the cost of commitment – whether it’s a restricted diet or time away from family & friends, they consciously choose whether it is, or is not, worth it.

Not convinced?

When Andy Murray teamed up with Ivan Lendl, they worked as much on his mindset as they did on his physical and technical play. An Olympic gold medal and the Wimbledon title followed. And after Rory McIlroy prioritised his desire for a career Grand Slam over his forthcoming wedding, he duly won the Open and the US PGA, just needing the Masters to achieve his goal. Breaking off an engagement is a huge decision but it was a choice and only he could make decide whether it was right for him.

If you want to adopt an athlete’s mindset to help you back to race pace after your holidays, try these questions;

1. What is a great outcome for September and October?
   Envisage, draw, write about your personal and professional outcome. Add lots of detail and allow yourself to think BIG.
2. What is most important to you? 
   What are you not prepared to sacrifice for your goal?
3. What can you do everyday to keep you on track for your goal?
4. What will you do to look after yourself? 
   NB: This is not selfish, this is self-care. You cannot do all the things you want to, or support people who rely on you if you are not in top condition.
5. What are you prepared to start or stop to make your outcome a reality?

Answer these questions honestly and that marathon will feel like a walk in the park.

If you'd like to talk more about careers, choices and leadership, get in touch!

The Art of Procrastination

I've had something on my to do list for a while now. Months actually.

I've thought about it. I've written it down and looked at it. I've scheduled it in my diary. I've spent more mental energy on this one task that I care to calculate. The one thing I hadn't managed to do was the task itself. Until today.

Procrastination is pretty common and spending a few minutes time browsing your emails or trawling LinkedIn (or, let's be honest, Facebook) isn't necessarily a problem. Until it is.

Here are some signs that procrastination may be getting in your way:

• You've had something on your "to do" list for more than a week.
• You see-saw between the task being critically important and not necessary at all
• You plan it meticulously. And then revisit the plan on a regular basis.
• You think and talk about it. A lot.

Just to be clear as Joseph Ferrari, an associate professor of psychology, points out, procrastination is not about poor planning or inadequate time management. Nor is it a sign of laziness (although I confess to a smattering of all of the above.) It's that stomach-churning conflict of feeling compelled to do something but then doing anything BUT the task itself.

So, if it's not about poor planning or laziness, why do we do it?

Some people procrastinate because they get a thrill from leaving things until the last minute. For many people it is due to fear. In my case, it was a fear of failure and a fear of being judged (as a failure).

The problem is that procrastination doesn't negate the fear. In fact, all the time I was actively avoiding the task in question, my fear was growing. Each time I wrote it on my list and didn't do anything about it I was feeding the negative voices (you know, the ones who criticise everything) and deepening the fear of what would happen. Not helpful.

I believe that we make better decisions, achieve greater success and are more fulfilled when we are able to effectively combine our feelings with our logical thought processes. When logic is exercised to the exclusion of emotion, we limit our creativity. Equally, when emotion takes control, we lose objectivity.

So What?

If you're in the grip of procrastination, deal with it at the source. Recognise the emotion that is at play and apply logic to put it in its place. Here are some tips that I find useful:

• Imagine the worst case scenario. Give yourself a set time (5 minutes is probably plenty) to allow your fears to run riot. Then consider what you come up with objectively. What is the likelihood of this happening? What would you do if this did actually happen? Would it be really so bad?
• Break it down. Split it in to smaller elements. What is the smallest step you could take towards doing it? Do that, then do the next smallest step. This will reduce the power of the "big" thing. Even if you spend just 10 minutes on it (set a timer) and then stop.
• JFDI. Just Flippin Do It. When we're over-thinking, sometimes we need to call upon our inner sergeant major. Stop thinking, close your eyes (metaphorically), hold on tight and just DO.

Having got on and done what I'd been avoiding for so long, I feel a tremendous sense of relief. My mind is clear and my general productivity has increased. And, guess what? All the things I'd been worrying about just don't matter any more. I had wasted all that time and, more importantly, energy for no reason so I made a promise to myself that I wouldn't let procrastination take over again.

If you're putting off something that will make a big difference to your life and work, get in touch or find out more about what I do at www.stephaniesmithcoaching.co.uk.

When is a Holiday not a Holiday?

I wish I could think of a good punchline to this.  (I’m open to ideas!)  My answer, albeit an unfunny one, is “when you don’t feel recharged and refreshed for at least a month afterwards”.

A month?  Quite a tall order perhaps but why not? 

We all need a break now and then.  Whether it’s a 5-star luxury retreat, a trans-global adventure or a few days pottering at home, a holiday is more than just a place we go or a set of things we’re going to DO.  A holiday is TIME.

Time is usually the first word that comes up when talking about making a change.  The lack of it, naturally.

So, when you make time for a holiday, what are you actually making time for?

At this point, most people list a variation of “sun”, “food” and “sleep”.  As lavish as these elements are, this is usually about repair.  You know that feeling when you’ve been out waaaay to late or drunk waaay too much and you just want to crawl in to bed and sleep for 12 hours.  Our first thoughts on holiday are often to just “switch off”. It’s a NEED.

So, if that’s the case, give yourself time to repair.  Go on!  If you ignore this bit, how will you be able to get on with the really good stuff?

Now you have decided what the repair phase looks like, ask yourself again;

“What is your holiday making time for?”

Draw, scribble, list, doodle or talk/record your answers.  Give all those thoughts that have been buzzing around a chance to come out. 

“What is most important to me?”

Which of those thoughts, ideas or tasks stand out for you?  Not what you think SHOULD stand out, but what you feel compelled by.  What makes you nervous or excited?

“How do I want to feel at the end of this holiday?”

If your answers so far feel like a “to do” list, adding more pressure and using up more time, describing a feeling really helps. It gets you out of your thoughts and focuses on your emotions and physical state (breathing, pulse, muscles).  It also allows your intuition to get involved too!

Negotiate

Unless you are holidaying alone, there will be others who will have their own ideas of what a great holiday looks like.  Having a conversation about how you’d each like to feel at the end helps figure out something that will work best for everyone.

Check In

Being really clear about what you want from your time away from work, before you go, increases the chances of it actually happening.  Whether it's having more fun with the family or using your creativity to solve a business issue or both, you can create the conditions to get the most from your time away.

Apply the same principles when you go back to work and, before you know it, you’ll still be reaping the benefits of your precious time away while you prepare for your next holiday!

Lessons from a Muddy Lettuce

Lettuce Laundrette

I had a chuckle when I received a veg box from Abel & Cole last week. Among the onions, carrots and cabbage was a white card, about the size of a business card. Sometimes they add a card to tell you they've added a free lemon or mince pie so I read it with interest. Here it is:

I wondered what could have prompted the note and concluded that someone had probably complained about their lettuce being a bit muddy in the past.

What kind of person would complain about a muddy lettuce? Lettuces grow in the ground, right? Surely is a bit of mud is only to be expected on real food that has pushed through real earth, been warmed by real sun and watered by real water?

Choose Option 4

It made me wonder what had happened in the Abel & Cole workplace as the complaint was received. Did they laugh? Shake their heads in disbelief? Feel outraged (as I did) about the unreasonableness of people? Whatever they did behind closed doors, they moved swiftly to action.
In my experience, there are four reactions to feedback:

1. Ignore and hope everyone else forgets about it
2. Deny, deflect, defend and then destroy all evidence of it
3. Ingest it, focus on the worst bits, worry about it. Then follow steps 1 & 2
4. Take it, own it, do something about it

Abel & Cole chose option 4. This, among other reasons, is why they are one of my role model businesses* (see more on this soon!)

So what?

It can feel uncomfortable or even insulting when someone criticises our business, our department or our service. We can take things personally and react with emotion (options 1, 2 and 3 above).

Perhaps you’ve found yourself turning it back on the complainant? This is just one person in 100 or 1000, who cares? They are being overly nit picky and unreasonable.

Once our emotional reaction has subsided, it's time to look for the nugget of truth that will improve your business (option 4).

One truth is that this customer, client or partner expected more from you. So ask yourself:

• Which personal values were being triggered in my emotional reaction to this feedback? 
• What did this person expect that was not satisfied? (ignoring whether that expectation was realistic) 
• What would my business look like if I delivered this expectation every time? 
• What immediate action honours my personal values? 
• What action will mititgate against this feedback in future? 

Nuggets of Truth (Or the Mud on Your Lettuce)

Those nuggets of truth could stop complaints in the future. They could even be what sets you apart from your competitors and brings you even greater happiness and success.

As Bill Gates said, "Your most unhappy customers are your greatest source of learning."

I’d love to hear your customer feedback stories!

*and to make it even better, they sent me a copy of the note within 24 hours of my email request so I could use it here! Top banana!

I Should Be So Lucky!

My 10 year old son is convinced he is unlucky. The evidence he uses to make this assertion ranges from his team not winning their football tournament to his choice of meal at a restaurant with all sorts of other "facts" in between.

"So, if you're unlucky, how come you got the trophy at the sports camp?" I countered.  
"That wasn't luck, that was skill."
"And when you got recognised for your guitar playing? "Skill." 
"And when you had that delicious ice cream?" "Skill - I chose the best flavour"

Hmm.  Being unlucky accounts for the "bad" stuff that happens but the "good" stuff is down to skill?

We do this as adults too. Why didn't I complete that action on my list?  Because x/y/z came up and that had to take priority.  Notice, "I" doesn't feature in the reason. This "thing" came up and "it" had priority - nothing to do with me!

Let's be honest, I CHOSE not to do that action.  I chose to prioritise something else (anything else - I am a master of procrastination).  It was entirely my decision.  

We're great at coming up with reasons and excuses for why things are the way we are and why we do, or don't do stuff. But that's all they are, excuses.  An excuse helps us pretend that we didn't have a choice and it wasn't our fault.  

There is always choice. In fact, there are many choices. Perhaps the impact of one those choices is unpalatable but it is a choice none-the-less.

Our hesitation in owning our choices often relates to the way we assess them - right and wrong, good and bad.  "I want to make the right choice."  Right according to whom?

In reality, the only person who can decide whether it is the "right" choice is you.  How you weigh up the options and make your decision may depend on a few things (see my previous blog post) but the key elements to hold on to are whether your choice honours your values.  If it does, you're on strong ground.

So when you find yourself looking to others, "things" or "life" for reasons (excuses) as to why you haven't changed something, ask yourself these questions:

• what are my choices? (be honest and think laterally)
• which choices relate closest to my values?

And remember, doing nothing can be a conscious choice too!

And as for my "unlucky" 10 year old? Perhaps a bit of work on getting comfortable with not being skillful at everything.  Wish me luck!

Tough day at the office?

I loved watching the Watermen on BBC2 last Tuesday evening for two reasons. Firstly, it made me remember my 14 years in the water industry - the issues, the sites, the smells, the people.  Secondly, it was wonderful to see so many people who genuinely enjoyed their jobs.  Jobs that, for most people, would probably feature pretty low down the list of dream careers. (I won't go in to details - if you saw the programme, you know, if you didn't, I'm sure you can imagine!)

So what makes someone love their job when the job description is so unappealing?  It's probably not the money, although some are fairly well paid.  For one employee, it was the team he worked with.  For another, it was being outside.  I got the sense that quite a few liked doing a job that very few people know (or care) anything about but which is absolutely essential.

These individuals recognised what they loved about their jobs.  They had identified what was important to them (a value) and could see how their job fulfilled that value.

So what?

If you're not enjoying what you do right now, irrespective of the seniority, the pay, the swanky office or job title, try this:

Write two lists.  One list is what you love* about your job.  The other list is what you like least about it.

Write the lists swiftly and instinctively, not spending too long over each item.

• What are the common factors within each list?
• What links the two lists? (e.g. is one the opposite of the other?)
• Which list is longer?
• If you could create a role that only contained the best bits of your job, what would it look like?
• What can you do immediately to do more of the bits you enjoy?

What next?

This exercise gives you a hint of what's important to you and how much you're getting (or not) from your current role. Being specific about what you like and dislike is useful information and is the beginning of a decision.  A decision about what to change and how.

If you'd like to know more about identifying values, making decisions and loving your work, get in touch.

Best wishes,

Stephanie

www.stephaniesmithcoaching.co.uk 

* I know, love is a strong word. If that's a blocker, change it to "like most" or just "like". If you really can't think of a single thing you like about your current job, that's significant information in itself!

The Value of Failure

Generally, we don't set out to fail at things.  Motivation often comes from the thoughts and images of what could be and we turn that in to actions that take us closer to it.  Increasingly we encourage our children to "think positive" and to embrace the idea that they can be anything they want to be.

What happens when we fail?  

Failure, at some point in our lives is inevitable.  On some level, things will not work out exactly the way we had in mind.  And our reaction when it happens is very important.

At an early age, I enjoyed school.  I was pretty smart and did well in tests.  I quickly became used to being at or near the top of the class.  When I didn't score quite so high, the attention was uncomfortable.

"I can't believe I got more than YOU in that test!"  My reaction was to withdraw and to stop trying.  My (subconcious) theory was that if I didn't try then I wouldn't really have failed.

Typically there are three reactions to failure:

• Withdrawal - if I don't try/compete/take this risk then I can't fail (fear of failure)
• Single-minded determination - I will do whatever it takes to succeed next time (still fear of failure) 
• Growth - I've learned something new so what will I do with this knowledge? (focus on change and choice)

Our own reaction says a great deal about our likelihood of success in the future.  

I was astonished when I heard that the top Baseball players in the USA only successfully hit the ball around one third of the time.  So, 2 out of 3 balls pitched to them will either be caught or missed entirely meaning they will be making that long walk back, in front of hundreds of thousands of people.  And that player will have to do that again and again and again.  Their ability to absorb this "failure" and to use it to improve their game determines their success in the sport.

Discovering your failure muscle

Forward thinking companies and educators are coming to realise the importance of getting comfortable with failure. Encouraging students or start up companies to take risks and to experience failure is almost like exercising a new muscle. It can feel a bit sore at first but soon you feel stronger and better for it.  This is also know as resilience.  The ability to deal with anything that comes your way.  To be able to fail and feel upset or frustrated and to know that, in a day or so, you'll be thinking about what happened and considering your options for what's next.

So, if you recognise yourself in either of the first two categories, consider what you could see by looking at failure through the eyes of a baseball player.

• What would be different?  
• What opportunities are available to you?
• What decisions would you make now that you've been delaying? 

And when my fear of failure tried to make an appearance?

To discuss your reaction to failure or for a conversation about how coaching can help you, please get in touch: steph@stephaniesmithcoaching.co.uk or visit my website www.stephaniesmithcoaching.co.uk